Remote Care · 2026-1Q

QUARTER BRIEFING

Remote care resolved 38% of eligible low-acuity calls without an emergency department transport.

412 telehealth consults across the system this quarter. Re-contact within 72 hours held at 4.5%, under the 5% safety threshold.

Telehealth consults

412

up from 351 last quarter

Treated in place

157

38.1% of consults

Median time to provider

6.4 min

target 10 min or less

72-hour re-contact

4.5%

safety threshold 5%

All 412 consults, by outcome.

Treated in place157 38.1%

Transported after consult131 31.8%

Referred to clinic or urgent care96 23.3%

Consult not completed28 6.8%

Treating in place is only a success if patients stay safe.

Measure	Result	Target	Status
Consent documented	97.3%	95%	Meets
72-hour re-contact (lower is better)	4.5%	under 5%	Meets
Full vitals before the consult	92.0%	95%	Below target
Follow-up call within 24 hours	88.5%	90%	Below target
Escalated to 911 during the consult	1.2%	monitor	No target

Design preview with mock data. Remote care would join telehealth platform records to the ePCR; no program is built yet.